I use Google for quite a few things. They are my email provider, picture storage service, calendar service etc. I have GoogleApps for my domain wirewoods.com. Usually they pretty damn good and this is the first WTF moment I’ve had with them.

  

I had added storage for my account via Google Storage. It is tied to a particular CC. This CC was “possibly compromised” in a 3rd party system somewhere so the issuing bank sent me new ones. I set out to change all the things linked to this CC.  

 

This lead me to Google Wallet. I added the new CC, set it to DEFAULT and tried to remove the old one. It told me it could not as there was a subscription tied to it, Google Storage. I looked for a way to un-link Google Storage from it and found nothing. 

 

I was getting frustrated since this was already more complicated than it needed to be, so I figured I’d done enough, the old number would be invalidated soon and when Google tried to renew on it, it would fail.   THEN I’d have access to the hidden mechanism to pay with the new card.

 

Fast Forward a month and I win a Samsung Tab3 Android tablet. I find some apps I want to buy in Google Play. Google Play refuses to listen to my Google Wallet setting that the new CC number is the frigg’n DEFAULT and tries to use the old CC number. It is of course, DECLINED. There is no provision in Google Play to select a different card in my wallet. And My new CC is already set to be default. 

 

I guess I simply have to remove the old one.

 

So I set out digging through obtuse “help” files to figure it out. After some time I am again frustrated that something so academically simple has been made so complex that I can’t figure it out at all. So I fire off an email to support.

 

The reply in a nut shell is ” you have to cancel your Google storage subscription to unlink the card” W T F?!?!?!?  How asinine and backwards is that? What is this the frigg’n 1970’s????  The service guy did go above and beyond since my question technically fell outside of Google Apps support (really? Another WTF) and he also opened a ticket with Google Wallet since he admits that’s a pretty screwed up solution.